Pretty bad day at work. Pretty embarrassing too. I'd spent 10 minutes on the phone placating and explaining to one of my pipeline candidates why we couldn't send him to work yet and how he was almost but not quite there. Got off the phone a bit fraught although it had ended well, it was exhausting.
One of the consultants rocked up to me, accusing me of ignoring her client.  Who is a priority case apparently. First I'd heard of it. Anyway in my job. I deal with a different 100-200 clients a week. I have to chase about 30 bits of paperwork for each of these clients, constantly call who ever I'm dealing with that week to ask why they've not gone to training/not provided me with immunisation records, to try and get clients who are already out work to update their paperwork or to simply provide me with basic details such as a completed application form, as previous people in my department (or consultants) didn't care, they just wanted names. Sometimes I don't even have proof that they are a registered nurse/doctor/monkey or have a clean criminal record.
I also answer the phone, meet and greet new clients and register them, and run errands to the shops and other general housekeeping bits. As a temp I'm under huge pressure to get them to keep me on to avoid signing on again, and our whole department - 3 people - to get these people compliant and out to work and get/keep the ones that are out to work legal.
Sometimes I'm a bit blank when people pass clients over to me saying that they've asked for me as I have a pisspoor memory for names and faces and there's always that moment of panic before I locate their files online.
I knew this guy anyway. I registered him, sent him away as I didn't have a CRB form to give him, needed him to provide me with a Hep B update and to get me life support training certification. The CRB forms only came in late Thursday and when I called him Friday there was no answer.
I'd sent off Hep B for him, although he'd not done the imm correctly, but I thought (mistakenly) that he could get a temp clearance.
The consultant sat down with me and asked me why I hadn't contacted him in the two weeks he'd be registered with us. It was a genuine slip of the mind. And besides I had intended to call him again once the CRB forms arrived as he needed to come to the office to pay for it, she asked me if I didn't understand my job. If I needed more training. That I needed to ensure I called all her clients every week to give them progress reports. To chase them for paperwork.
My boss took offence to this on my behalf and argued that I was doing all I could. I had already decided to take the route of blank ignorance. To be patronised, all the time not making waves, trying to keep the peace as I always do.
For 10 minutes they had a heated argument in front of me about my competency for the job, about the impossible pressure my department has, trying to make over 1000 people compliant who have been allowed to slip or are newly registered. It was humiliating. I tried to make my point occasionally, but to be honest I might as well have not been there.
I would have kept my cool - just - if my boss hadn't then tried to be sympathetic. Urgh. Waterworks. Then the other girl took me aside and warned me that I couldn't be friendly with anyone. That they were liars and cheats, all out to get themselves as many clients out working as possible, not caring about what we were supposed to do (I'd already had an inkling of this when my boss and a consultant had an argument about whether they could use someone who's VISA had expired 6 months ago, consultant argued that as long as they were going to get a new one it'd be ok. Boss merely pointed out that not only was he working illegally, that if we continued to employ him knowing this, we'd be closed down).
So glad to go home early today. And don't have to go back until the 27th. I enjoy the job I do. I like the fact I'm busy all the time. I don't like the fact that sometimes I'm doing 3 different jobs at once, that I get thrust things on me. And I don't like the fact that my team - me - are being treated like dogsbodies and thought to not be doing our job properly when we ring people every week and they consistantly ignore emails and phone calls. Or lie.

Anyway its Christmas now. Time for peace on Earth and all that bollocks. And there's a BA sale on and I have enough pennies to pay for flights to India in the New Year. Just waiting for Welshy to be paid so we can purchase. :)