Jobcenter calls. 'Yeah the reason you can't get money in august...'
Me. 'Wait. I'm asking why I've not got anything in SEPTEMBER and why I got a letter saying its against the law to pay me in October.'
Man puts me on hold for a bit. Comes back. 'I can't explain your letter but you need to get a rapid reclaim form'. Me. 'But I did that. On the first.' 
Man. 'Sorry can't help you further' 
Hangs up.