I've won a holiday!

Well Mother did, when we came back from Ireland, we had to get the coach part way and filled in one of those customer service surveys about how to improve their services.
So we did and thought no more of it, then tonight she gets a phonecall from Nat Express saying how we've won a holiday for 4!
So very excited she goes and calls the freephone number and quotes her code down the phone to them.
Now here's the bad part and how our luck is always bad. Apparently its a holiday for 4 and seeing as Mother automatically ticked the option for there is 4 members in our family they now claim we cant have this holiday.
She asked if it was possible for us to bring someone else in, and the horribly embarrassed woman on the phone says no.
So she repeats that we're now in possession of a box of ashes rather than a real Daddy and that shes willing to being that along in order to be the 4th person but the woman still says no.

I'm just gonna pop an email along to customer services now asking exactly why we cant have that holiday.
And I'm off to Derby tomorrow, so I shall see you all when I get home.
Be Good!